24/7 VIP Customer Support Desk

How Can We Help You?

Have questions about your booking, account, or salon partnership? Reach out to our dedicated resolution desk.

Send a Message to Support

Average response time is under 24 hours

Direct Support Channels

Official Help Desk Email

support@bookaura.net

Operating Hours

24/7 Digital Support Coverage

Quick Answers

Open the BookAura app, navigate to "My Bookings", tap "Reschedule" on your confirmed booking, pick any new open chair slot, and confirm. It takes under 15 seconds and is 100% free if done at least 2 hours prior.